What does Kenya make of health?
21 Jan 2014
hot
| Sauti za Wananchi
According to the Kenyan Constitution (Article 43, Section1) every citizen has the right to the highest attainable standards of health. To assess the perceived quality of health service provision, the Ministry of Public Health and Sanitation (MoPHS) and the Ministry of Medical Services (MoMS) carried out a Customer and Employee Satisfaction Survey (CESS) in 2009. One of the objectives of the survey was to measure customer satisfaction at different levels of the health care system so as to inform health sector professionals and support them to improve service delivery.
The CESS survey was conducted in both public and faith-based facilities for all levels of health care (level two - dispensaries to level six - national referral health facilities). This brief uses data from CESS health facility exit interviews. The interviews are a source of information on customer experiences at 2018 health facilities, both public (85 percent) and faith-based (15 percent). This brief presents five findings on customer satisfaction with health services in Kenya from the CESS Survey of 2009.
Key findings include the following:
- Kenyans consider proximity and quality of service when deciding which health facility to visit.
- For every five patients who received prescriptions for medicine only three received the medicine (63 percent) - usually because the medicine was not available.
- Non-adherence to health service charter guidelines on cost of service is common.
Read more:
Authors: Youdi Schipper
Download
- What does Kenya make of health? |
454.1 KB
Translations
You might also like...
- How to run your own mobile phone survey (1 Jul 2016)
- In the public eye: Citizens' views on access to information (15 Jun 2015)
- Our safety? Citizens' views on security and justice (28 Apr 2015)
- Towards the Referendum: Tanzanians' views on the proposed draft of the constitution (1 Apr 2015)
- Guardians of Accountability: Citizen knowledge and opinions regarding oversight bodies (24 Feb 2015)
- Tanzania in 2025: Are Tanzanians optimistic about the future? (4 Dec 2014)
- Tanzania towards 2015: citizen preferences and views on political leadership (11 Nov 2014)