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Monitoring Services in Dar es Salaam

Did you know: 60% of households in the lowest income bracket of Dar es Salaam do not have electricity, compared to just fewer than 20% in the wealthiest? That 3 out of 4 city residents are satisfied with the quality of health care they receive? That water supply tops the list of what respondents would like their municipal government to invest in?

The Dar es Salaam Mobile Phone Public Services Monitoring Survey has uncovered these findings and others related to health, education, water supply, infrastructure, governance and nutrition. A representative sample of about 350 randomly selected residents of Dar es Salaam, who have agreed to participate in the survey, are called once every two weeks and asked a set of questions on a particular topic. The collected data with analysis is released within two weeks. The current phase of the project has been running since October 2011.

The mobile phone survey was initiated by Twaweza and is currently managed by the World Bank, with analytical support from Twaweza’s Uwazi unit and Data Vision. The aim of the project is to inform the public, civil society organizations and the government on how citizens view public services. The results can aid citizens in making informed decisions and in holding leaders to account.    

To view full data sets and the comprehensive reports, visit the survey website. For further information on the survey, visit the blog mobiledatagathering and follow @darmobilesurvey on Twitter.

Read more: citizen monitoring

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